Frequently Asked Questions
Everything you need to know about shopping at NAKED Copenhagen.
What shipping methods are available at NAKED Copenhagen?
We offer worldwide shipping via DHL and PostNord. Delivery times vary by region, but most orders are processed within 24-48 hours. Tracking information is sent via email once your order leaves our warehouse.
What is your return policy for sneakers and apparel?
You can return your purchase within 14 days of receipt. Items must be in their original condition, unworn, and with all tags and the original shoebox intact. Please note that return shipping costs are the responsibility of the customer.
How do I participate in a Raffle for limited releases?
Limited edition releases are often sold via our Raffle system. To enter, you must create a NAKED Copenhagen account and follow the specific entry instructions on the product page. Winners are notified via email with a link to purchase.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express. We also support digital payment options such as PayPal, Apple Pay, and Klarna for flexible financing in select regions.
Is the sizing on your site listed in US, UK, or EU?
Most of our sneakers are listed in US Women's sizing, but we provide a comprehensive size guide on each product page that converts these to UK, EU, and CM measurements to ensure the perfect fit.
Are all products sold on NAKED Copenhagen authentic?
Yes, we are an authorized retailer for all brands we carry, including Nike, Adidas, New Balance, and ASICS. Every product we sell is 100% authentic and sourced directly from the manufacturers.